Members are the lifeblood of your business
Are you doing enough to hold on to yours?
It's never too late — or too soon — to focus on membership retention strategies.
AS MIKE MORRISON, CO-FOUNDER OF THE MEMBERSHIP GUYS SAYS:
It costs 7-10 times more on average to win a new member than it does to hold on to an existing one; and if you're losing more members than you bring in then your business won't last long!
With our tried-and-true automated systems, your members are more likely to stick around and keep revenue flowing in.
The team at JD Waterhouse has been building membership websites as an AccessAlly Certified Partner since 2015.
WE’VE LEARNED WHAT WORKS AND WHAT DOESN’T.
Let our membership retention specialists help you:
- choose which retention strategies would be most effective for your business
- implement those strategies with our tried-and-true automated frameworks
- provide you with example messaging that you can customise to match your brand
METRICS & SURVEYS
We’ll help you measure some key performance metrics so you know where you’re starting and how much you improve as you implement these techniques. Let’s also reach out to your members at three key points in their relationship with you to find out what you’re doing well, and where you can improve.
We can help you smoothly onboard new members so you don’t lose people before they get established. We can make sure they take that all-important first step of logging in, help you set up automated emails that assist but don't overwhelm, and set up a roadmap so that your new members know where to start.
From gamification, bonuses, progress tracking, email nurturing, and building community to win-back offers, limited membership, and pause subscription options, we can help you delight your existing members so they stick around for the long haul. And we can set this up in an automated way so that it doesn't take your time away from delivering the core value of your membership.
HIGH VALUE MEMBERS
If you have top-tier membership levels that generate significant revenue, we can help you apply special personalised, high-touch strategies to retain high value members.
Menu of Services
(assumes an AccessAlly membership site with an ActiveCampaign, Drip, ConvertKit, or Ontraport CRM)
If you bundle 3 or more services, you will receive a 20% discount on the total.
|Type of Strategy
Metrics & Surveys
High Value Members
Metrics & Surveys
High Value Members
whatever add-ons you implement to retain members, you must still:
- target the right audience so you attract people who are a good fit
- continue to deliver value through quality content
What others have to say ...
"Engaging Julie for the custom development of my AccessAlly membership site was hands down the best business decision I could have made. My membership is unique with surprising complexity but Julie’s creativity and solution-focused approach turned my dreams into reality, even finding a solution for a seemingly unsolvable problem." Read the full case study.
CEO, Mental Health in Minutes, Calgary, AB, Canada
"Our site looks amazing, our members love it AND I have resource documents I can access when I need to know how to do something.
The amount of feedback I personally have received about the site and how easy it is to access member resources and update member profiles has been astonishing!
Julie follows through with her commitments and the final product is exactly what we wanted."
Vice President of Operations, neXco National Oakton, VA, USA
"I started with an old broken down site. Julie has single handedly created a website that has a global presence and runs without problems. The professionalism of my site now is on par with the best in the industry. Julie and her team are totally responsible for that transition and for that I am so grateful!
You can tell Julie cares about her clients and goes the extra mile. She also has the ability to problem solve like no other. Her expertise with AA and Ontraport are better than anyone else I have experienced on the market. And she is Canadian!
I would absolutely recommend anyone to Julie, she is in a league of her own in many ways, one of the best in the business. She saved our online business. With her patient and attentive way she figured out what we needed and turned it into a reality.
Thank you so much from the bottom of my heart for everything you have done! Now that we are working together I will never be leaving!"
Online Entrepreneur and Horse Clinician, Colinton, AB, Canada
"I had no hesitation in working with Julie - the initial call I had with her confirmed that she not only was able to deliver a comprehensive solution (critical since I'm brand new to this) but she also asked really insightful questions and even suggested solutions for things that came up on the call.
Our favourite thing about Julie is that she listens to understand the needs of her clients. She definitely knows her business and her questions are to the point. Thanks to her experience she was also able to provide us with tips and recommendations that we haven't thought about. Julie is also very flexible and was able to fully meet our expectations and then some.
I would 100% recommend Julie. Hers wasn't the least expensive solution but I'm positive it provided me with the greatest value."
President, WBE Canada, Toronto, ON, Canada
"As a result of working with Julie, not only were we able to get our new portal up and running in time but she showed us so many new ways to automate all our systems that continue to save us time and energy. Julie brought even more value than I could have imagined for what I asked her to do for us.
I can't speak highly enough about Julie and her team. She somehow made it easy to relax even though we were quickly coming up on two launches.
If your website is stressing you out, she's amazing at sorting out what's important and making sure all the i's are dotted and the t's are crossed. I wish I could hire Julie to run my whole life 😉 I felt so supported and taken care of. Thanks Julie!"
Founder of Harvest Club, GrowYourOwnVegetables.org, NY, USA
“I had been searching for a web solution that would allow me to offer more content to my VIP Members, but it had to integrate with Ontraport. I’m so grateful I found Julie Waterhouse - who’s certified with both Ontraport and AccessAlly. She’s just the techie expert I needed to make my vision a reality.
Julie “got" what I wanted to accomplish, offering support to guide me along the way. Her project management and communication skills are exceptional, going above and beyond to deliver on her promises every step of the way.
I’m so glad I found her! If you haven’t hired Julie yet - do it today. She gets the job done.”
Direct Sales Motivational Speaker, Best-Selling Author, Award-Winning Entrepreneur, Founder of Million Dollar Party Girl, MillionDollarPartyGirl.com, Philadelphia PA, USA
"Julie is not only incredibly competent and professional, she’s also personable and easy to talk to as well - none of the “tech speak” that can be so confusing for us non-techy types! She was able to take my fuzzy ideas and, by asking just the right questions, understand my intention and translate that into the perfect blog design. And the best part - everything worked right away, without any glitches!
My email subscriber list has literally doubled in the past month since Julie installed the changes on my home page. She’s smart, personable, efficient, and delivers on time. In fact, it was an absolute dream to work with her, and I know she will definitely be my go-to blog guru from now on!"
PhD, RHN, Cookbook Author, Professional Recipe Developer, Holistic Nutritionist and Anti-Candida Crusader, RickiHeller.com, Toronto, Canada
"I had been looking for my “techie” angel for a long while. I didn’t just want the techie results - I wanted them delivered with friendliness and understanding. And that’s what I have with Julie. She also is happy to talk to me about strategy, design and all the elements that go into my website. And then implement it. I feel like I have a soul sister on my team – just what every girl wants! And no techie condescension either!
With Julie I have trust, rock solid accountability and superb work. That means I can focus on what I love – helping my clients hone their brilliance.
THANK YOU so much for being there. I feel fully supported in this adventure! You are more than a star. You are a galaxy! Gratitude."
Momentum Coach and Author of Everyday Happiness: EFT Tapping for Self Transformation that Really Works, ClairePHayes.com, Scotland